FAQs

1. What If I Am Making A Large / Bulk Order?
    We will provide you with personal customer service for large volume wholesale orders and discuss the shipping options fully.
 
    If you are interested in a quote for a large quantity of items, please contact us with the following details:
    - The products you want
    - The exact desired order quantity
    - Your desired time frame
    - Any special packing instructions, e.g. bulk packing without product boxes.
 
    For large volume order quotation, you can contact our online service, or send email to: sales@sdshobby.com
 

2. Can I Get Any Special Discount for My Order?
    Yes, you can contact our online salesman, depending on the amount of your order; we may offer you some special coupon.
 
    We also offer limited time sale, please contact with our online salesman for detailed information.
 

3. Can An Order Be Made Without Using The Website?
    We prefer our customers to order through our website. You can place orders directly for the products you like.
    If you indeed want to order in other ways, or have questions about ordering, please contact our customer service representatives by live chat or email:sales@sdshobby.com


4. Why Was My Order Canceled?
    Why was my order cancelled? Why did you refund my payment?
    If we returned your money to you and closed your order, it is most likely because we were unable to verify your payment, or the products you ordered are out of stock. In most cases, our customer service staff will contact you by phone or email to inform you with the cancellation, but if we cannot get in touch with you within 5 days time after we receive your payment, we will automatically return the funds to you. It is our responsibility to ensure the safety of your money and purchase order.
 
    Possible reasons for refunding money are:
    - PayPal account name and address does not match your order's shipping address, and there was no response when we try to contact you. 
    - The products you ordered are out of stock (we usually keep our inventory stocked and updated), and there was no response when we try to contact you.
 

5. Is There A Catalog Available?
    Due to the dynamic nature of our product line as well as our effort to provide lowest price to our customer, compiling a catalog would not be very fruitful.
    Our website contains all the information we have on our products. If you have any specific question, we welcome you to contact our customer service representatives.



 
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